Refund & Cancellation Policy

Last updated: 25 August 2026

This policy applies to purchases of digital subscription plans on quest4learn.com ("Quest4Learn", "we", "us", or "our"). Please read it before purchasing. By completing a purchase, you agree to this policy together with our Terms & Conditions.

1. Nature of Our Products — No Shipping, No Returns

Quest4Learn sells digital access to educational content only. Nothing physical is sold, shipped, or delivered, so no shipping applies and there are no physical returns. Access to a paid plan is delivered electronically and is typically activated immediately after a successful payment is confirmed.

2. Cancellation

• You may stop using the Service and choose not to renew at any time.
• A paid plan remains active until the end of the term you have already paid for; cancelling does not shorten or extend that paid term.
• Plans are for a fixed term and do not renew automatically unless expressly stated at the time of purchase.
• To cancel or ask a question about your plan, email support@quest4learn.com from your registered email address.

3. Refunds

Because our products are digital and access is granted immediately, fees are generally non-refundable once a plan has been activated. However, we will review and, where appropriate, issue a refund in the following cases:

• Duplicate or erroneous payment — you were charged more than once for the same plan, or an obvious billing error occurred.
• Payment debited but access not granted — your account was charged but the corresponding subscription was not activated and we are unable to activate it.
• Service inaccessible — a verified technical problem on our side prevents you from accessing the content you paid for and our team is unable to resolve it within a reasonable time.

4. What Is Not Eligible

• Change of mind after a plan has been activated and the content has been accessed;
• Partial refunds for the unused portion of a term (except in the eligible cases above);
• Requests arising from failure to meet the stated eligibility, device, or connectivity requirements on your side.

5. How to Request a Refund

Email support@quest4learn.com from your registered email address within 7 days of the transaction, including your name, the registered email/phone, the plan purchased, the date, and the payment/transaction reference. We may ask for additional details to verify the request.

6. Refund Processing

Approved refunds are made to the original payment method used for the purchase. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or payment provider. Applicable payment-gateway charges may be adjusted where permitted.

7. Contact

For any refund or cancellation query, contact support@quest4learn.com. We aim to acknowledge requests within 2 business days.